Big pack Granulebox 30Kg white tree

All of our products come with a 5-year warranty from the date of purchase.

The warranty includes the replacement of any part that is out of service, defective, has an appearance defect, or shows any abnormal wear under normal use as described in the article.

For more details, please refer to the Terms and Conditions section: Warranty or contact us via the contact form.

We are sorry that the product(s) do not provide you with complete satisfaction.

You can return the product(s) in their original packaging with all packaging protections intact.

Return shipping costs are your responsibility.

For more information, please refer to the Terms and Conditions section: Returns or contact us via the contact form.

To ensure a long lifespan and proper functioning of your pellet tank, regular maintenance is essential. Here are some practical tips to help keep your equipment in excellent condition:

Regular Dusting:

The pellet tank requires dusting from time to time to remove any dust accumulation.

Cleaning Steel Surfaces:

For maintaining all steel surfaces, it is recommended to use a soft, non-abrasive cloth to avoid scratches. You can dampen the cloth with a glass cleaner to gently wipe the surface.

Removing Persistent Marks:

If persistent residues, like fingerprints, remain, a degreaser can be used.

Caution! Not all degreasers have the same level of active ingredients, so it is crucial to perform a preliminary test in a hidden area of the pellet tank, such as the back of the storage, to ensure the product does not damage the surface.

By following these care instructions, you will help keep your pellet tank clean and functional, thus increasing its longevity and efficiency.

If you have further questions or need specific advice, do not hesitate to contact our customer service. We are here to help!

By phone: 04 12 16 00 23

By email: contact@granulebox.com

By mail: BOREL ASSOCIES, 313 route de Maclas, 07340 Vinzieux, FRANCE

Secure Payment

At GRANULEBOX, we understand how important the security of your financial information is. That's why we have chosen PayZen and PayPal to secure your online payments.

Secure Payment with PayZen

- Maximum Security: PayZen uses the most advanced encryption technologies to ensure that your personal and banking data remain protected with each transaction.

- PCI-DSS Compliance: PayZen complies with the strict PCI-DSS (Payment Card Industry Data Security Standard) security standards, ensuring you optimal protection against fraud and data breaches.

- Enhanced Authentication: With the 3-D Secure protocol, your payments have an additional level of security. You will receive a verification code from your bank to validate the transaction.

- 24/7 Monitoring: Transactions are continuously monitored to detect any suspicious activity. If a potential issue arises, immediate measures are taken to protect your account.

How it works:

Add your items to the cart.

Choose PayZen as your payment method when checking out.

Enter your bank information in the secure PayZen interface.

Confirm your payment after verification, following your bank's instructions.

Your Benefits:

- Peace of mind knowing your information is secure.

- A fast and simple payment process.

- The confidence of knowing we use a recognized and reliable solution.

Secure Payment with PayPal

- Maximum Security: PayPal uses advanced encryption technologies to protect your financial and personal information with each transaction.

- Privacy of Your Information: When you make a payment with PayPal, your financial information is never shared with the seller. All you need is your email address and PayPal password.

- Purchase Protection: In case of an issue with an order, PayPal offers purchase protection, covering most transactions made with their service, providing you with extra peace of mind.

- 24/7 Monitoring: PayPal continuously monitors transactions to detect any suspicious activity and takes immediate steps to protect your account.

How it works:

Add your items to the cart.

Choose PayPal as your payment method when checking out.

Log in to your PayPal account to confirm the payment.

Confirm your payment and that's it! Your information remains secure and confidential.

Your Benefits:

- Peace of mind knowing your financial information is protected.

- An intuitive and fast payment process.

- The security and trust of a globally recognized solution.

At GRANULEBOX, your security is our priority. Shop with confidence, we're taking care of the rest.

If you have any questions or concerns regarding the security of your payments, do not hesitate to contact us. Our team is at your service to assist and reassure you.

Thank you for your trust and happy shopping!