Premium wood pellet storage

All our products are guaranteed for 5 years from the date of purchase.

The guarantee covers the replacement of any part that is unusable, defective, has a cosmetic defect or shows abnormal wear and tear related to normal use as described in the article.

For more details, please refer to the Terms and Conditions section: Guarantee or contact us using the contact form.

We are sorry that you are not completely satisfied with the product(s).

You may return the product(s) to us in their original packaging with all protective packaging intact.

You are responsible for the return shipping costs.

For more information, please refer to the Terms and Conditions, section: Returns, or contact us using the contact form.

To ensure your pellet tank has a long service life and functions properly, regular maintenance is essential. Here are some practical tips to help you keep your equipment in excellent condition:

Regular dusting:

The pellet tank needs to be dusted from time to time to remove any dust build-up.

Cleaning the steel surface:

To maintain all steel surfaces, it is recommended to use a soft, non-abrasive cloth to avoid scratches. You can dampen the cloth with a glass cleaner to gently wipe the surface.

Removing Stubborn Stains:

If certain residues such as fingerprints remain, you can use a degreaser.

Caution! Not all degreasers contain the same active ingredients, so it is crucial to test the product beforehand on a hidden area of the pellet tank, such as the back of the pellet storage area, to ensure that it will not damage the surface.

By following these maintenance tips, you will help keep your pellet tank clean and functional, thereby increasing its longevity and efficiency.

If you have any further questions or need specific advice, please do not hesitate to contact our customer service team. We are here to help!

By telephone: 04 12 16 00 23

By email: contact@granulebox.com

By post: BOREL ASSOCIES, 313 route de Maclas, 07340 Vinzieux

Secure Payment

At GRANULEBOX, we understand how important the security of your financial information is. That's why we have chosen PayZen and PayPal to secure your online payments.

Secure Payment with PayZen?

- Maximum Security: PayZen uses the most advanced encryption technologies to ensure that your personal and banking details remain protected with every transaction.

- PCI-DSS Compliance: PayZen complies with the strict PCI-DSS (Payment Card Industry Data Security Standard) security standards, ensuring you optimal protection against fraud and data breaches.

- Enhanced authentication: Thanks to the 3-D Secure protocol, your payments benefit from an additional level of security. You will receive a verification code from your bank to validate the transaction.

- 24/7 monitoring: Transactions are constantly monitored to detect any suspicious activity. In the event of a potential problem, measures are taken immediately to protect your account.

How does it work?

Add your items to your basket.

Select PayZen as your payment method when confirming your order.

Enter your bank details in PayZen's secure interface.

Confirm your payment after verification, following your bank's instructions.

Your advantages:

- Peace of mind knowing that your information is secure.

- A quick and easy payment process.

- The confidence of knowing that we use a recognised and reliable solution.

Secure Payment with PayPal

- Maximum Security: PayPal uses the most advanced encryption technologies to protect your financial and personal information with every transaction.

- Confidentiality of Your Information: When you make a payment with PayPal, your financial information is never shared with the seller. All you need is your email address and PayPal password.

- Purchase Protection: If there is a problem with an order, PayPal offers purchase protection, covering most transactions made with their service, giving you extra peace of mind.

- 24/7 Monitoring: PayPal continuously monitors transactions for suspicious activity and takes immediate action to protect your account.

How does it work?

Add your items to the basket.

Choose PayPal as your payment method when confirming your order.

Log in to your PayPal account to confirm the payment.

Confirm your payment and that's it! Your information remains secure and confidential.

Your benefits:

- Peace of mind knowing that your financial information is protected.

- An intuitive and fast payment process.

- The security and confidence of a globally recognised solution.

At GRANULEBOX, your security is our priority. Shop with confidence, we'll take care of the rest.

If you have any questions or concerns about the security of your payments, please do not hesitate to contact us. Our team is at your service to help and reassure you.

Thank you for your trust and enjoy your shopping!